If you applied for membership online, your card will be sent to you after your first hotel stay. If you applied for membership at a hotel or through the Southern Sun Customer Contact Centre your card will be mailed within three business days of receiving your application.

No, your Frequent Guest number does not change, even when your membership status is upgraded.

Sun Rands are the foundation of the Frequent Guest programme. Sun rands are earned at particpating hotels on qualifying rates and items and can be redeemed for FREE holidays.

Your confidential PIN number protects you from fraudulent use of your Sun Rands. You will receive this with your membership card. This PIN number must be quoted together with your Frequent Guest number when you want to make a redemption. The PIN number is also required when you register on the website to access your Sun Rands account. You may also change your PIN online under Your Personal Details within Frequent Guest.

Click here for qualifying rates.

Click here for qualifying items.

Higher tier status are awarded to members who stay most often. Read more

Sun Rands are valid for up to 24 months. Read more.

No, Sun Rands are not transferrable. You can use your Sun Rands for yourself and your immediate family (i.e. your spouse and children).

If you are logged in you can request a replacement card online under Your Personal Details within Frequent Guest or call the Southern Sun Customer Contact Centre.

If you enjoy an Executive Preferred, Director or President status and have stayed at a participating hotel in the past 12 months, your membership will be automatically renewed, and a new card posted to you, provided you have stayed the required nights for renewal on your current tier. Refer to Benefits and Rewards.

If you are logged in, you can claim a missing stay online under Your Personal Details within Frequent Guest or call the Southern Sun Customer Contact Centre

American Express and Nedbank Greenbacks are our exclusive Frequent Guest programme partners.

For redemption purposes, one Sun Rand = one Rand. If you have more than 50% of the room rate (it can be for a one night stay, for example) available in Sun Rands, you can pay in the remaining amount in cash on arrival at the hotel.

To redeem Sun rands you must book a holiday that includes a Friday, Saturday or Sunday night.

No, Sun Rands can only be redeemed once they appear on your Sun Rand summary.

Sun Rands can be redeemed at all participating hotels and resorts.

Yes. You can earn Sun Rands, on qualifying non-accommodation items, when you redeem your Sun Rands on a qualifying accommodation rate. You will not earn Sun Rands on the redeemed accommodation portion of your booking.

Contact the Southern Sun Customer Contact Centre or book online.

You cannot pay for meals or other non-accommodation costs with your Sun Rands, unless they are included in the overall accommodation package.

Information requiring the use of a PIN on southernsun.com is held on a secure server and all data is encrypted to block unauthorised user access.

When registering for the Frequent Guest Programme or as a SunBreaks member, you will be issued with a PIN number which will be confirmed in an email to you. If you are an existing member and have forgotten your PIN, please use the "Forgot Password"on any login page. Your PIN will be sent to the email address on record in the Frequent Guest/SunBreaks system. Should you require further assistance please contact our Call Centre at
0861 44 77 44 or 27 (0)11 461-9741 for International callers (International calls charged at standard rates).

If you are using the e-mail address you supplied to Frequent Guest/SunBreaks when registering, please use the "Forgot Password" on any login page. If you do not have e-mail address or are using a different e-mail address than the one supplied initially, please contact our Customer Contact Centre on
0861 44 77 44 or +27 (0)11 461-9741 for International callers (International calls charged at standard rates).

Yes. If you are already a Frequent Guest member, there is no need to re-register. All your details are stored in the Frequent Guest database. If your details have changed, you can update them online in the Frequent Guest section under "Your Personal Details". You will need to log in using your Frequent Guest and PIN numbers.

The PIN you are entering does not match the respective data on record. You can reset your PIN online, provided the e-mail address you are entering matches that e-mail address on your Frequent Guest/SunBreaks Leisure profile. If the e-mail address does not match what is in the Frequent Guest/SunBreaks Leisure system, in order to have your e-mail address updated, please call our Customer Contact Centre on 0861 44 77 44 or
27 (0)11 461-9741 for International callers (international calls charged at standard rates).

You can book your hotel accommodation, flights, and even car rentals without having to leave your seat on southernsun.com. You can amend your reservation, check the weather at your destination, event and attractions in the region during your stay, plan your routing to our hotel with the extensive maps and directions available, send an e-card notifying your family/friends of what you have planned, redeem your Sun Rands online. southernsun.com also has a "Traveller's Tools" section containing Destination Information so that you can be fully prepared for your trip. The "Frequent Guest" section contains all the information you might need about the Frequent Guest Programme.

Some tips to assist you finding the lowest rate include: Make a reservation well in advance. Lowest rates are sold subject to availability. Include a Saturday night in your in your date selection when making a reservation. Also, check our site frequently, if you have not registered to receive our special offers as we have last minute offers, which you can benefit from. Check the "Our Hotels", "Home" and "Special Offers" pages for the best offers at the hotel that you are interested in. Our weekend rates always provide the best value. If you are not a Frequent Guest or SunBreaks Member, sign up. Even if you are not a frequent traveller, it pays off in the long term as you earn Sun Rands with selected programme partners.

southernsun.com accepts all South African Bank issued credit cards as a means of payment.

You can book on southernsun.com immediately before your check-in to one year in advance, providing there is availability at the selected hotel.

Yes, you can. To find out more about these options, go to the "Reservations" section.

southernsun.com offers the best available rates, subject to availability. We recommend you to book in advance.

Select the "Existing Reservations" tab, adjacent to the "Find a Hotel" tab.

Making a booking for a child can be done, please remember that a maximum of 2 children under the age of 18 may share a family room with a maximum of 2 adults sharing. Kids stay and eat breakfast free when dining with the 2 accompanying adults. Requests for special sleeping requirements for infants must be made with the hotel directly.

Go to "Existing Reservations", select your reservation and make the required changes.

Yes, our 'Room Category' option, when making a booking enables you to request specific room types.

In providing us with your details when registering as a Frequent Guest or as a SunBreaks member enables us to ensure that we offer you special promotions personalised to your exact needs.

You are required to log in when accessing personalised sections of the site, such as your Frequent Guest membership details, as well as access to exclusive member rates and offers. This is to ensure that others cannot access your confidential information.