Maia
Beverly Hills Hotel
Sandton Sun
The Palazzo Montecasino
Southern Sun Hotels
SunSquare
Garden Court
StayEasy
Southern Sun Lifestyle Resorts
Associate Hotels
InterContinental Sandton Sun & InterContinental Airport Sun

*Formula 1 and Formula Inn do not participate in the programme.

From 01 April 2011, If you applied for membership at the hotel, Customer Contact Centre or online, you will receive a confirmation of your membership via email. Only once you have reached Director Tier Status (after staying 20 nights in a rolling 12-month period) will you receive a membership card.

No, your Frequent Guest number does not change, even when your membership status is upgraded.

Sun Rands are the foundation of the Frequent Guest programme. Sun Rands are earned at participating hotels on qualifying rates and items and can be redeemed towards FREE holidays.

Your confidential PIN protects you from fraudulent use of your Sun Rands. You will receive this with your membership confirmation email. This PIN must be quoted together with your Frequent Guest number when you want to make a redemption. The PIN is also required when you register on the website to access your Sun Rands account. You may also change your PIN online under “My Details” within Frequent Guest on southernsun.com

Click here for qualifying rates.

Click here for qualifying items.

Higher tier statuses are awarded to members who stay most often. Read more.

Sun Rands are valid for up to 24 months. Read more.

No, Sun Rands are not transferable. You can use your Sun Rands for yourself and your immediate family (i.e. your spouse and children).

If you are logged in you can request a replacement card online under “Your Personal Details” within Frequent Guest or call the Southern Sun Customer Contact Centre.

If you enjoy an Executive Preferred Tier Status and have on stayed at a participating hotel in the past 12 months, your membership will automatically be renewed if you have maintained your 7 nights in a rolling 12-month period. A renewals notification will be emailed. if you enjoy Director or President Tier Status and have stayed at a participating hotel in the past 12 months, your membership will be automatically renewed, and a new card posted to you, provided you have stayed the required nights for renewal on your current tier.

If you are logged in, you can claim a missing stay online under “My Details” within Frequent Guest or call the Southern Sun Customer Contact Centre

SunSwop, Europcar, Executive Carport, American Express, Nedbank Greenbacks and BIDAir Premier Lounges are our exclusive Frequent Guest programme partners. Read more.

For redemption purposes, one Sun Rand = one Rand. If you have more than 50% of the room rate (it can be for a one night stay, for example) available in Sun Rands, you can pay in the remaining amount in cash on arrival at the hotel.

To redeem Sun Rands you must book a holiday that includes a Friday, Saturday or Sunday night.

No, Sun Rands can only be redeemed once they appear on your Sun Rand summary.

Sun Rands can be redeemed at all participating hotels and resorts.

Yes. You can earn Sun Rands, on qualifying non-accommodation items, when you redeem your Sun Rands on a qualifying accommodation rate. You will not earn Sun Rands on the redeemed accommodation portion of your booking.

Book online, or contact the Southern Sun Customer Contact Centre.

You cannot pay for meals or other non-accommodation costs with your Sun Rands, unless they are included in the overall accommodation package.