Frequently Asked Questions

Find Out More About the frequentGuest Rewards Programme

The frequentGuest rewards programme now offers guests a simple, flexible programme with real benefits that offer great value. Programme participation is free and is combined with flexible options that are easy to understand.

We’ve compiled a list of the most frequently asked questions with answers below, so guests can familiarise themselves with how the frequentGuest rewards programme works. If your question is not answered below or for any other queries about the frequentGuest rewards programme, feel free to get in touch.