Hotel Reservations

Terms & Conditions

  1. Rates are subject to availability and fluctuations.
  2. Rates are per night sharing on a per person or per room basis, as indicated.
  3. Rates are for accommodation only unless otherwise specified.
  4. "B/B" denotes bed and breakfast. "D/B/B" denotes dinner, bed and breakfast.
  5. These rates are only available for transient business and are not available for groups or conferences. 9 rooms or more constitutes a group and rates are available on request.
  6. All Rates are nett and non-commissionable.
  7. Where SunRands may be earned and redeemed, standard SunRands redemption conditions apply.
  8. Children under 18 (maximum 2) stay and eat breakfast free in hotel owned restaurants when sharing with their parents where family rooms are available. This excludes the Drakensberg Sun where kids stay and eat breakfast free, dinner will be charged.
  9. Non-Refundable Rates
    • Certain rates require a non-refundable prepayment in order to be confirmed. Please check the Policies and Details when booking, to determine the payment policy.
    • Reservations confirmed on a prepaid rate are in certain circumstances subject to 100% cancellation fee should they be modified or cancelled (SunRands payments cannot be modified). Please confirm with the relevant hotel.
  10. Please note that for rates that do not require prepayment, you will not be charged if you amend or cancel this booking before 11h00 (hotel time) on the day of arrival (Booking Site).
  11. If a reservation made on a rate that does require prepayment, is not cancelled by 11h00 (hotel time) on the day of arrival, the guest is subject to a charge equal to one night's accommodation. This amount will be charged to the guest's credit card.
  12. The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present. If your transaction requires further authentication e.g. Payment confirmation on your phone or an OTP (one time pin) then this transaction will be 3D authenticated by your bank and your credit card will NOT be required to be presented on check in.
  13. All accommodation provided in terms of any booking made on this website will be subject to the standard Southern Sun terms and conditions of residence of the hotel concerned.
  14. Check in time is from 14h00, and check out time is by 11h00 (hotel time) or as otherwise advised by the hotel.
  15. Certain special promotions and rates carry their own terms and conditions which apply accordingly.
  16. All Southern Sun rates are inclusive of taxes and levies charged in their respective countries, except for
    • South African hotels which exclude the required 1% Tourism levy that will be charged on check-out, payable by the guest. The 1% tourism levy, is used by South African Tourism to foster awareness of South Africa as a premier tourist destination, securing its global travel and tourism recognition.
    • Southern Sun Abu Dhabi which excludes 10% Service Charge, 5% VAT, 6% Tourism Fees, 4% Municipality Fees and AED 15 Room fee per night.
    • Paradise Sun which excludes the required Tourism Levy of SCR100.00 per person per night. Local residents and children under the age of 12 years are excluded from this levy. The levy excludes VAT.
    • These charges are subject to change without prior notice.
  17. Payment for any reservations or other services for which fees may be charged by Southern Sun shall be payable by you on departure from the hotel in question or, where applicable, shall be debited to your account after departure
  18. The rates payable by you in respect of the provision by Southern Sun of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel itself, or alternatively via our Contact Centre at 0861 44 77 44 or +27 11 46 19744.  E-mail:
  19. Non-Refundable Rates - Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. Booking will be non-refundable on cancellation or amendments.
  20. Other Rates - Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Southern Sun. Southern Sun reserves the right to debit your credit card with a cancellation fee equal to 1 nights accommodation if a reservation is not cancelled by 11h00 (hotel time) on the day of arrival.
  21. Our preferred STO Partner agreement will supersede the generic Southern Sun Terms & Conditions relating to deposits, payments and cancellations for FIT bookings.
  22. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
  23. By clicking the "booking button", the customer/client signifies and accepts all terms and conditions contained in this Website.
  24. Review alternation online booking engine terms and conditions.