Keep Up To Date With Mount Grace Hotel & Spa

Johannesburg, Thursday, 6 February 2025 – Southern Sun has once again showcased its commitment to excellence in hospitality, securing multiple accolades at the prestigious 2025 Booking.com Traveller Review Awards.

This year, an impressive 42 of the group’s properties have been recognised, achieving outstanding guest feedback over the past three years.

The Booking.com Traveller Review Awards are a hallmark of quality and service, celebrating properties that have consistently delivered exceptional experiences. To qualify, a property must maintain an average review score of at least 8.0, based on guest ratings published between 1 December 2021 and 30 November 2024. Southern Sun’s continued success in these awards is a testament to its unwavering focus on guest satisfaction and service excellence.

Award-Winning Southern Sun Hotels and Resorts
The following Southern Sun properties were recognised in the 2025 Booking.com Traveller Review Awards:

• 54 on Bath
• Arabella Hotel, Golf & Spa
• Beverly Hills
• Birchwood Hotel and OR Tambo Conference Centre
• InterContinental OR Tambo Airport
• Mount Grace Hotel & Spa
• Paradise Sun
• Sandton Sun & Towers
• Southern Sun Abu Dhabi
• Southern Sun Cape Sun
• Southern Sun Dar es Salaam
• Southern Sun de Wagen
• Southern Sun Elangeni & Maharani
• Southern Sun Hyde Park Sandton
• Southern Sun Katherine Street
• Southern Sun Mbombela
• Southern Sun Newlands
• Southern Sun Ridgeway Lusaka
• Southern Sun Rosebank
• Southern Sun Sandton
• Southern Sun The Cullinan
• Southern Sun The Marine
• Southern Sun Waterfront Cape Town
• Drakensberg Sun Resort
• Pine Lake Resort
• Riverside Sun
• Sabi River Sun Resort
• Tete Ferry Sun
• The Edward
• SunSquare Cape Town City Bowl
• SunSquare Cape Town Gardens
• Garden Court Hatfield
• Garden Court Kings Beach
• Garden Court Kitwe
• Garden Court Morningside Sandton
• Garden Court Mthatha
• Garden Court Polokwane
• Garden Court Sandton City
• Garden Court uMhlanga
• Garden Court Victoria Junction
• StayEasy Cape Town City Bowl
• StayEasy Lusaka
• StayEasy Maputo
• StayEasy Mbombela
• SUN1 Port Elizabeth

Southern Sun CEO, Marcel von Aulock, expressed his pride in the group’s achievements, stating, “These awards reflect Southern Sun’s commitment to hospitality excellence and recognise the unwavering dedication of our staff, who consistently go above and beyond to deliver world-class hospitality. We are incredibly grateful to our guests for their trust and feedback, and we remain committed to providing exceptional experiences across all our properties”

The 2025 awards reinforce Southern Sun’s position as a leading hospitality provider across South Africa, Africa, and the Middle East. Many of its hotels and resorts have shown consistent year-on-year improvements, demonstrating the group’s investment in service, comfort, and guest satisfaction.

A Mark of Trust for Travellers
As the travel industry grows increasingly competitive, the Booking.com Traveller Review Awards serve as a valuable guide for travellers seeking high-quality accommodations backed by genuine guest experiences. Southern Sun’s hotels and resorts continue to set the benchmark for exceptional stays, whether for business travel, luxury escapes or family-friendly destinations.

Southern Sun’s Mount Grace Spa honoured among top 4 in the prestigious Les Nouvelles Esthétiques South Africa Spa Awards

The spa at Southern Sun’s Mount Grace Hotel & Spa has been recognised as one of the top four finalists in the Hotel Spa category at the 19th annual Les Nouvelles Esthétiques South Africa Spa Awards. These prestigious awards celebrate excellence in the spa and wellness industry across South Africa, shining a spotlight on establishments that set the benchmark for quality and innovation and guest experience.

This recognition marks a significant achievement for Mount Grace Spa, having also received the accolade in 2014. The Les Nouvelles Esthétiques South Africa Spa Awards are highly regarded, with winners and nominees gaining invaluable recognition and an enhanced reputation. For guests, this nomination assures that Mount Grace Spa delivers an extraordinary spa experience.

The evaluation process for the awards was rigorous and thorough, covering key criteria that include service excellence, facility ambiance, and innovation. The judges assessed the quality of treatments and customer service, the spa’s environment in terms of ambiance and cleanliness, and the uniqueness of its treatments and business concepts. Staff professionalism, showcased through training and expertise, played a crucial role in the evaluation. Additionally, guest feedback, derived from reviews and testimonials, provided important insights into the overall experience. Importantly, sustainability practices, including eco-friendly initiatives and contributions to sustainable wellness, were essential considerations.

“We are immensely proud to be recognised as a top finalist at the Les Nouvelles Esthétiques South Africa Spa Awards. This acknowledgment is a testament to our team’s dedication to providing exceptional service and creating an unparalleled spa experience for our guests,” said Barend Olivier, General Manager of Mount Grace Hotel & Spa. “This achievement not only highlights our commitment to excellence but also motivates us to continue innovating and maintaining the highest standards in the spa industry.”

Mount Grace Spa’s nomination reflects its relentless pursuit of excellence and innovation in the spa and wellness sector. The spa’s focus on service quality, professional staff training, and sustainable practices has solidified its position as a leader in the industry.