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SunSquare Cape Town Gardens has been awarded a Four Star grading in the In-Hotel Conference Centre category by the Tourism Grading Council of South Africa. The Star gradings handed out by the Tourism Grading Council of South Africa help South Africa achieve the highest level of quality assurance, promote optimal value for money and give ‘customer expectation’ the paramount position it deserves.

Johannesburg, Thursday, 6 February 2025 – Southern Sun has once again showcased its commitment to excellence in hospitality, securing multiple accolades at the prestigious 2025 Booking.com Traveller Review Awards.

This year, an impressive 42 of the group’s properties have been recognised, achieving outstanding guest feedback over the past three years.

The Booking.com Traveller Review Awards are a hallmark of quality and service, celebrating properties that have consistently delivered exceptional experiences. To qualify, a property must maintain an average review score of at least 8.0, based on guest ratings published between 1 December 2021 and 30 November 2024. Southern Sun’s continued success in these awards is a testament to its unwavering focus on guest satisfaction and service excellence.

Award-Winning Southern Sun Hotels and Resorts
The following Southern Sun properties were recognised in the 2025 Booking.com Traveller Review Awards:

• 54 on Bath
• Arabella Hotel, Golf & Spa
• Beverly Hills
• Birchwood Hotel and OR Tambo Conference Centre
• InterContinental OR Tambo Airport
• Mount Grace Hotel & Spa
• Paradise Sun
• Sandton Sun & Towers
• Southern Sun Abu Dhabi
• Southern Sun Cape Sun
• Southern Sun Dar es Salaam
• Southern Sun de Wagen
• Southern Sun Elangeni & Maharani
• Southern Sun Hyde Park Sandton
• Southern Sun Katherine Street
• Southern Sun Mbombela
• Southern Sun Newlands
• Southern Sun Ridgeway Lusaka
• Southern Sun Rosebank
• Southern Sun Sandton
• Southern Sun The Cullinan
• Southern Sun The Marine
• Southern Sun Waterfront Cape Town
• Drakensberg Sun Resort
• Pine Lake Resort
• Riverside Sun
• Sabi River Sun Resort
• Tete Ferry Sun
• The Edward
• SunSquare Cape Town City Bowl
• SunSquare Cape Town Gardens
• Garden Court Hatfield
• Garden Court Kings Beach
• Garden Court Kitwe
• Garden Court Morningside Sandton
• Garden Court Mthatha
• Garden Court Polokwane
• Garden Court Sandton City
• Garden Court uMhlanga
• Garden Court Victoria Junction
• StayEasy Cape Town City Bowl
• StayEasy Lusaka
• StayEasy Maputo
• StayEasy Mbombela
• SUN1 Port Elizabeth

Southern Sun CEO, Marcel von Aulock, expressed his pride in the group’s achievements, stating, “These awards reflect Southern Sun’s commitment to hospitality excellence and recognise the unwavering dedication of our staff, who consistently go above and beyond to deliver world-class hospitality. We are incredibly grateful to our guests for their trust and feedback, and we remain committed to providing exceptional experiences across all our properties”

The 2025 awards reinforce Southern Sun’s position as a leading hospitality provider across South Africa, Africa, and the Middle East. Many of its hotels and resorts have shown consistent year-on-year improvements, demonstrating the group’s investment in service, comfort, and guest satisfaction.

A Mark of Trust for Travellers
As the travel industry grows increasingly competitive, the Booking.com Traveller Review Awards serve as a valuable guide for travellers seeking high-quality accommodations backed by genuine guest experiences. Southern Sun’s hotels and resorts continue to set the benchmark for exceptional stays, whether for business travel, luxury escapes or family-friendly destinations.

Southern Sun Employees Unite for Mandela Day: Hundreds Volunteer in Community Projects

Once again South Africans honoured the legacy of Nelson Mandela on Thursday, 18 July. Hundreds of Southern Sun employees went out into their local communities to volunteer at the many projects that are regularly supported by the group’s hotels and resorts in South Africa. Heeding the call to collectively address social and economic security of Africans, Southern Sun volunteers acted in the spirit of the Mandela Day theme for 2024: Combat poverty and inequality, it is in our hands.

The hotel group’s commitment to making a positive impact in communities around the country truly embodies the uBuntu of Mandela Day. A total of 374 volunteers from 36 Southern Sun hotels supported 34 charities by spending their 67 minutes supporting those who are in need.

“Throughout the year, our hotel teams actively participate in community service, but Mandela Day is a special time for us to unite with the nation in driving positive change. Our support spans various causes, including health, welfare, and education, but given our position in the hospitality industry, we recognise the critical importance of alleviating hunger. This focus was the central theme of our Mandela Day activities, and we are proud to have made a meaningful difference in the lives of those who need it most,” stated Candy Tothill, Southern Sun’s Corporate Affairs Executive.

Southern Sun’s Sandton Convention Centre once again provided the venue as part of their ongoing sponsorship for Rise Against Hunger’s food packing event in Johannesburg on Wednesday, 17 July 2024 where more than 580,000 meals were packed. Among the numerous volunteers, 40 Southern Sun volunteers participated by preparing, weighing, and sealing 51 boxes, which contained over 13,260 nutritious meals. These meals are part of a larger effort to support Early Childhood Development Centres across the country, as part of the Rise Against Hunger SA organisation’s purpose of distributing meals.

In the greater Cape Town area, 215 dedicated staff members from 14 Southern Sun hotels came together to make a remarkable impact, supporting eight local charities. Their collective efforts saw a wide range of activities and donations aimed at uplifting the community. For instance, the Southern Sun Waterfront and Southern Sun The Cullinan hotels partnered with Ladles of Love, purchasing tickets and volunteering their time to feed the hungry through a network of NPOs, while also donating pre-loved linen to The Haven Night Shelter. Arabella Hotel, Golf & Spa made significant contributions to Child Welfare Kleinmond, providing 100 litres of soup with bread, 25 litres of milk, and an array of hygiene products and educational supplies. Other hotels like StayEasy Century City, SunSquare Cape Town Gardens, and Garden Court Nelson Mandela Boulevard also contributed to Ladles of Love and various other initiatives, ensuring widespread support across multiple causes.

Further demonstrating their commitment, Garden Court Mthatha’s staff supported Happy Homes Disabled Children Centre by donating pre-loved linen and crockery, planting vegetable seedlings, and providing a hearty lunch for 80 people. Similarly, Garden Court East London served lunch and donated fleece blankets to the Silver Crown Home for Aged and Handicapped, while Garden Court Kings Beach and Southern Sun The Marine provided meals, gift packs, and entertainment for the Protea Child Youth Care Centre. This collective effort from the hotels not only addressed immediate needs but also fostered a spirit of unity and compassion, embodying the true essence of Mandela Day and leaving a lasting positive impact on the Cape Town community.

In Gauteng and outlying regions, 96 volunteers from 16 Southern Sun hotels united to support 14 local charities through a variety of impactful activities. At Southern Sun and StayEasy Mbombela, staff donated seed packs worth R1800 to Cyril Clark High School to aid in crop planting. StayEasy Pretoria lent a helping hand to Arcadia Primary School and Pretoria Technical High School by making and distributing 67 lunch packs. Meanwhile, Garden Court Hatfield donated 60 fleece beanies and participated in a soup drive for the Give Them Hope Foundation, utilising bread collected through a plastic recycling campaign. Additionally, Garden Court & StayEasy Eastgate provided pre-loved linen, operating equipment, and gifts to the Home of Hope for Girls, further emphasising their commitment to community support.

Additional contributions saw Garden Court Milpark staff serving lunch and spending time with the elderly at Eventide Old Age Home, while Garden Court Polokwane donated soup, bread, and pre-loved linen to Tiangmatla Multi-Purpose Centre. Southern Sun Pretoria distributed hot meals and lunch packs to the displaced people living under the Nelson Mandela Bridge, and Garden Court OR Tambo donated dry goods to Khanyisa soup kitchen. Collaborative efforts between Garden Court Morningside and Southern Sun Katherine Street led to grocery donations for Mpabale Children’s Home in Alexandra. Garden Court Sandton City organised a soup kitchen and winter warmer drive for Ratang Bana, a community child support project in Alexandra, and Southern Sun Hyde Park sponsored accommodation for Ladles of Love staff hosting a Mandela Day event aimed at breaking a world record and raising substantial funds and items for underprivileged pre-school children. Additionally, Riverside Sun Hotel served a hearty lunch for 100 people at Vukuzenzele Old Age Home, and 54 On Bath and Southern Sun Rosebank partnered with Avanti Coffee to provide sandwiches, coffee, and donated pre-loved linen to Immaculata Shelter. These collective efforts exemplify the hotels’ dedication to making a significant positive impact in their communities.

In KwaZulu-Natal, 63 committed staff members from six hotels and three resorts came together to support 12 local charities, demonstrating a strong sense of community and solidarity. Employees from the Beverly Hills Hotel painted children’s bathrooms at Northview Primary, while Garden Court uMhlanga donated lunch packs to 100 school kids at St Michaels Primary School in Avoca. Southern Sun Elangeni & Maharani made significant contributions, not only engaging with the children but donating grocery items and pre-loved linen worth R146,179.12 to St Philomena’s. They also donated pre-loved linen valued at R79,327.67 to Fundiswa. Garden Court Marine Parade provided financial support to Nhlakanipho EDC Center, and The Edward hosted a fun-filled day for Eyethu Creche & Day Care with lunch, a jumping castle, face painting, toys, and party packs. Garden Court South Beach contributed by painting classrooms, performing maintenance, cleaning windows, and donating snacks and arts and crafts items to Toddlers Inn.

Widening the impact, Drakensberg Sun Resort donated groceries, a kettle and pots, and performed maintenance work at Umfolozi Creche, along with donating pre-loved linen to Kwazamakuhle School for Disabled Children. Cabana Beach Resort and uMhlanga Sands Resort jointly participated in a food parcel packaging event organised by Rise Against Hunger SA in Durban, and Cabana Beach Resort supported The Sahara Shelter, a safe haven for abused women and children facing domestic violence. Additionally, uMhlanga Sands Resort organised an exciting race activation and foam party for 25 children through Reach for a Dream. These efforts collectively showcase the hotels’ dedication to uplifting their communities and making a meaningful difference in the lives of those they support.

“Participating in days like Mandela Day is incredibly humbling as we witness the entire country coming together through volunteer programs. At Southern Sun, our people exemplify caring spirits by identifying needs and engaging in initiatives that uplift others. This commitment is most powerfully demonstrated during Mandela Day each year, where our collective efforts truly make a difference in the lives of those our efforts uplift,” concluded Tothill.

Monday, 28 November 2022 – SunSquare Cape Town Gardens is a ‘SunPet’ friendly hotel in what is a first for the Southern Sun group.

The hotel’s General Manager, Richard Keet and his team are ready to welcome furry, four-legged guests as a new addition to their arrivals this holiday season. “We understand that for many people, their pets are part of their family, so travelling without them is unthinkable,” he says. “The location and facilities at SunSquare Cape Town Gardens lend themselves to welcoming pets, so the decision to convert it to a pet-friendly hotel has been quite natural and involved a simple refurbishment.”

Based on their proximity to the foyer and gardens, several rooms in the hotel were selected for the pet-friendly conversion. These were refurbished and fitted with hygienic vinyl flooring to provide both comfort and practicality for guests and their pets, to ensure a relaxed and enjoyable stay.

The conversion also included attention being given to the dining experience. “SunPets are invited to join their families on the terrace for breakfast, lunch or dinner (and everything in between) at our trendy Zepi restaurant,” says Keet.  Pet meals can be ordered from the SunPet Gourmet Menu, which offers a range of nutritious and delicious individually packaged dishes made with real ingredients.

Operations Director for Southern Sun’s Western Cape region, Samantha Clingham says, “The SunSquare Cape Town Gardens team has done a great job of opening to the pet-friendly market, and we are excited to welcome a new profile of guest to what could soon become the most popular pet-friendly destination in Cape Town.”

SunPet friendly rooms are available at an additional surcharge of R250 per room per night, with a once off R500 non-refundable payment per stay. SunPets receive a welcome treat on arrival, pet bedding for the ultimate SunPet sleep experience, and access to a selection of bowls, mats, toys and other conveniences during their stay.

Tsogo Sun's New Square on the block

There’s a new square on the block in the Mother City. SunSquare Cape Town has officially opened and is bringing a contemporary new accommodation experience to Cape Town. This hotel fits within Tsogo Sun’s portfolio of over 90 hotels and 14 casino and entertainment destinations in South Africa.

Tsogo Sun CEO, Marcel von Aulock, comments: “When reviewing the property’s recent R35 million refurbishment, we saw the SunSquare brand as an ideal fit for the hotel’s contemporary style, ambience and location in the city’s tourism hub. The decision was thus taken to rebrand the De Waal property”.

SunSquare Cape Town is set to add another dimension of urban cool to the cosmopolitan City Bowl area. Its trendy style and modern features will appeal to those looking to stay somewhere that embraces the individual and welcomes the unique. It is a place to feel connected while meeting, mingling, listening to music inspired from soulful lounges across the globe, or simply taking in the magnificent sights and sounds of the city.

The hotel has 136 contemporary-styled fully refurbished rooms and a spacious lobby extending into a stylish bar area and terrace where guests and locals can unwind while taking in the views of the beautiful pool area and landscaped garden. The selection of conference rooms is ideal for hosting intimate meetings or large functions, with seating for up to 120 people.

SunSquare Cape Town also has a brand new restaurant, Zepi, which offers an exciting and authentic dining experience for local Capetonians and hotel guests alike. The innovative menu focuses on fresh seasonal ingredient with a rotating menu of starters, mains and desserts along with signature dishes like the Bazaruto chicken, prego rolls and pizzas.

“Whether guests are staying over, taking in the ambience and views on the terrace or having a meal at Zepi, we’re set to deliver unique experiences for all”, says SunSquare Cape Town General Manager, Richard Keet.

For more information visit tsogosun.com, follow us on Twitter @TsogoSun #SunSquareCT or like on Facebook /TsogoSun